Política de reembolso
Return Policy — BZ Mom Custom Creations LLC
At BZ Mom Custom Creations LLC, we want you to love every item you purchase. Please review our return and refund guidelines below.
Damages & Issues
Please inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Email for damages/incorrect items: beezmom7@yahoo.com
You must contact us within 7 days of receiving your order to request a return or exchange for these issues.
Return Eligibility
To qualify for a return:
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Item must be unused and in the same condition you received it.
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Item must be in its original packaging.
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Proof of purchase is required.
Please note that return shipping is the customer’s responsibility. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we will receive your returned item.
Return Process
Once we receive your return:
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We will inspect the item.
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We will notify you via email whether your return and refund were approved or not.
Refunds
If your return is approved, a refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
beezmom7@gmail.com
Exchanges
If you received a damaged or incorrect item, we will ship the correct product once your return is approved.
Questions?
We’re here to help. If you have any questions about your return, please contact us anytime. We want you to be fully satisfied with your experience at BZ Mom Custom Creations LLC.